Our priority is to keep your waiting time to a minimum. If your room is not ready upon arrival, we guarantee you will be able to check in after 3 pm.

On the day of departure, check-out is at 12 noon. Upon request and subject to availability, you may be able to leave your room a little later.

The hotel has a car park. Access is available 24 hours a day, and the car park is secure, monitored and reserved. It is located within the hotel grounds. This service is charged on a daily basis and is not included in the room rate.

The supplement costs €39.00 per day.

Click on this link for more information.

Hotel Único only accepts guide dogs or therapy dogs. Proof of this must be shown at check-in.

Yes. We offer a wide range of venues with varying capacities. For further information, please contact:

eventos@unicomadridhotel.com

Yes. The hotel has a gym which is free for all our guests and open 24/7.

No. Hotel Único Madrid is a non-smoking hotel. Smoking is only permitted in designated areas.

A pre-authorisation on your credit card is technically a “hold” on your card’s credit limit. Once the merchant has completed the transaction, the pre-authorisation amount will be replaced by an actual charge to your card.

Important points: Único Hotels properties only accept credit cards for pre-authorisation. We will swipe your credit card at check-in to ensure there are sufficient funds to cover your final bill, and we will hold this amount throughout your stay. The amount we hold will depend on the length of your stay and the room category booked. The member of staff checking you in will explain this process clearly. No money is taken from your credit card; however, it will appear as a pending transaction. The authorisation on your card will remain active during your stay and may take up to 5 days to be released. You may use a different card to pay your final bill. If you have any questions regarding pre-authorisation, please speak to reception.

We accept cash, American Express, Mastercard, VISA, Diners and advance payment by bank transfer. Please note that we cannot accept payments by cheque.

The Guest Experience team is on hand to assist with these services during your stay. Please make your request to the hotel in advance by sending an email to:

guest@unicohotelmadrid.com

Yes, they are available at reception, subject to availability.

Adolfo Suárez – Madrid Barajas Airport (MAD) is about 30 minutes from the hotel (depending on traffic).

In Madrid, the cost of the journey (airport–hotel and hotel–airport) is set at 30 euros (including taxes) each way.

Our concierge team will be more than happy to arrange your collection from the airport or station. For further information, please contact:

info@unicohotelmadrid.com

We are pleased to offer you a wide selection of national and international TV channels in your room.

Yes. The hotel has a treatment room where treatments are provided using high-end skincare products from Natura Bissé.

At our bar. Our menu has been created by Manuel Vehí, an award-winning mixologist, and features everything from creative cocktails to reimagined classics.

You can make a booking via the booking engine on the restaurant’s website or by phone.

Único Hotel does its utmost to accommodate specific dietary restrictions, intolerances or allergies, but we may not be able to cater for all of them. We recommend that you contact us before making your booking.

Yes, at Único Hotel we offer vegetarian and vegan options on our restaurant menu.

Único Hotel is not suitable for children under the age of 10.

We do not offer children’s menus, high chairs or a childcare service.

The only limit to our concierge service is your imagination. Our concierges are on hand to arrange your transfers, book tickets for the theatre, opera or concerts, organise city tours, or even make reservations at the city’s finest restaurants.