Unico Madrid

Frequently Asked Questions

Único Hotels is a Spanish collection of luxury hotels and restaurants founded in 2005, with properties in unique destinations such as Madrid, Mallorca, the Costa Brava and Andalusia.

Único Hotels defines luxury as authentic experiences, personalised service, simplicity in craftsmanship, and a deep connection with the local environment and culture.

Yes. All the hotels in the group share the same standards of quality, personalised service and attention to detail, tailored to the identity of each property.

Yes. Although they share the same philosophy, each hotel has its own identity, architecture and experience, tailored to its surroundings and destination.

Único Hotels operates city hotels and resorts in destinations such as Madrid, Mallorca, the Costa Brava and Andalusia.

Yes. Bookings can be made via the Único Hotels corporate website or via each hotel’s official website.

Yes. Booking through official channels guarantees the best available rate and access to exclusive benefits, subject to availability.

The policies are similar, although opening hours may vary slightly depending on the hotel. We recommend checking the specific details for each establishment.

Yes. You can book stays at different hotels within the group separately to create a personalised itinerary.

Yes. Some hotels in the group offer gift cards and experiences that can be redeemed for accommodation, dining or wellness treatments.

Yes. All the hotels have their own dining options, with restaurants that stand out for the quality of their ingredients and their commitment to local cuisine.

In most cases, yes, provided you book in advance. Conditions may vary depending on the hotel.

Yes. Restaurants can cater for special dietary requirements, intolerances or allergies if you let them know in advance.

Several hotels in the group feature spas, wellness areas and treatments using premium skincare brands. Availability varies by hotel.

In some hotels, yes, subject to prior booking and subject to availability.

The concierge can arrange transfers, excursions, cultural activities, dining experiences, private tours and bespoke itineraries.

Yes. All hotels can arrange private transfers upon prior request.

Pet policies vary from hotel to hotel. Some allow pets under specific conditions, whilst others do not.

Yes. Some hotels in the group have minimum age restrictions. We recommend checking each hotel’s policy.

Yes. All hotels are non-smoking, although some have designated smoking areas.

Yes. Único Hotels offers specialised venues and facilities for organising corporate events, weddings and private celebrations.

Yes. Event venues can be booked separately from accommodation, subject to availability.

You can contact us via the corporate channels available on the official Único Hotels website.

You can subscribe to the newsletter via the corporate website to receive news, updates on new openings and the latest developments from the group.


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